Beyond the Tweet

Thoughts on leadership, innovation and more

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insurance industry change

I’m on Bill’s team

Ever since announcing my decision to step away as American Family Insurance CEO, I’ve gotten a ton of comments from folks inside and outside our organization. It’s been great to hear from so many people.  There’s a common theme in those messages, too. “Wow, the company has really grown during your tenure as CEO.” Or, “It’s […]

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Our Herman Wittwer moment

I needed a little perspective. Recently, I took a break from the sadness and chaos of everything happening around us. I picked up Dare to Dream, a terrific book about the story of Herman Wittwer, the founder of my company.   If you haven’t heard it, bear with me.   As a struggling insurance agent, Herman had a dream. It was 1927, and he wanted to offer a different kind of […]

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Planned vs. forced innovation

This week, several cities and states issued shelter-in-place or safer-at-home mandates to help slow the spread of the COVID-19 pandemic. In many cases, these decisions also make it clear we’ve got a long road ahead of us. This doesn’t seem like it’s going to be over anytime soon. It’s going to stretch our collective abilities […]

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A transforming enterprise

My first policyholder meeting as CEO was March 2012. It doesn’t seem that long ago. Yet, it’s incredible how far American Family Insurance has come since. We were just one company then. Today, we’re a transformed enterprise. This all started around 2007, when the insurance industry was in the middle of its own disruption. My […]

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