Historically, corporate strategic plans focus on goals, initiatives, measures and financials. This is the “what” of most strategies: What you’re doing and what you’re measuring. At American Family, we recently added emphasis to the “how” of our strategy. This is our mission, vision, values and culture. It’s how we deliver products and services to customers. But it’s also how we work with each […]
Read MorePeople who want to work for and with other interesting and talented people. Read more in my latest blog.
Read MoreI’ve talked a lot about the transformation my company – American Family Insurance – has made. We’ve adapted to changing customer needs with a solid strategy, structure, and mission, vision and values. We’ve expanded our reach through acquisition and mergers. We’ve brought in new leaders and fresh voices. And, we’ve grown … in many ways. […]
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