Not long ago, I was asked by a local non-profit to speak at its yearly fund-raising gala. You see, this organization’s operating model is changing, and the old ways of doing business are simply less relevant today than in the past. And its director noticed how our company has been navigating a similar shift with […]
Read MoreThanks to everyone for your comments on my last post, where I talked about my two sons and cautioned against holding out to “do what you love.” Instead, I’ve come to believe there’s a real need to learn how to “love what you do.” Early in my career, I constantly looked to see what next […]
Read MoreI was at a town hall meeting at one of my company’s processing centers recently. A manager gave me some feedback, and it reinforced something I’d been thinking about lately. Basically, the feedback was: We can do a better job recognizing and thanking those around us who, day in and day out, get the “less […]
Read MoreAt an industry meeting a few years ago, my company was compared to our competitors. It was not a flattering comparison. I believe the term used was “runt of the big guys.” Let’s just say I wasn’t too thrilled to hear my company – which has been around more than 85 years – described in […]
Read MoreAt our annual sales management conference last month, Michael Riggs (American Family’s fantastic sales director from Georgia) asked my opinion on a simple question: “In one word, what’s the most important leadership trait?” I didn’t hesitate with my response, but I must admit … a number of things flashed through my mind! Things like: The […]
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