It’s been a challenging year. As a CEO, parent, grandparent and citizen, I worry the next few weeks and months could be even tougher. On top of a pandemic that is not going away, racial injustices that continue to divide our communities and one of the most contentious elections in our lifetimes – it’s easy […]
Read MoreTrue change over the long term must be engrained in our strategy. As the American Family Insurance senior leadership team finalizes our company’s latest strategic plan, I’ve thought about this phrase often. I want our strategy to drive business results that provide products and services our customers want. I also want that same strategy to […]
Read MoreThe start of a new year and new decade is an exciting time. For leaders, it’s a chance to look ahead and consider about what’s possible. It also a challenging time. For starters, technology is replacing jobs due to the growth of artificial intelligence, robotic process automation and machine learning. Companies are becoming more efficient, […]
Read MoreAcross our country, people from all walks of life are speaking out about the terrible and racist demonstrations that took place in Charlottesville, Virginia last weekend – and the tragic violence that ensued. There are many emotions – anger, sadness, fear, futility and more. I’ve felt those emotions. The American Family Insurance community has. I’m […]
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