We all want the pandemic behind us. I see what we’re all missing out on daily. I miss seeing family, friends and our people. I want the chance to gather safely – in person – to work, collaborate and learn together. I want to visit the people at each of our operating companies. I’m also […]
Read MoreTrue change over the long term must be engrained in our strategy. As the American Family Insurance senior leadership team finalizes our company’s latest strategic plan, I’ve thought about this phrase often. I want our strategy to drive business results that provide products and services our customers want. I also want that same strategy to […]
Read MoreMy first policyholder meeting as CEO was March 2012. It doesn’t seem that long ago. Yet, it’s incredible how far American Family Insurance has come since. We were just one company then. Today, we’re a transformed enterprise. This all started around 2007, when the insurance industry was in the middle of its own disruption. My […]
Read MorePeople who want to work for and with other interesting and talented people. Read more in my latest blog.
Read More“How do you amplify gratitude?” I asked this question recently on Twitterand LinkedIn because I believe in the power of gratitude. It’s an essential element of organizations move forward. Gratitude is built into what we do every day, and how we connect with customers, our communities where we live and work, and with each other. […]
Read MoreI’ve talked a lot about the transformation my company – American Family Insurance – has made. We’ve adapted to changing customer needs with a solid strategy, structure, and mission, vision and values. We’ve expanded our reach through acquisition and mergers. We’ve brought in new leaders and fresh voices. And, we’ve grown … in many ways. […]
Read MoreI was struck recently after reading an article in my local newspaper. Lawmakers had passed a resolution requiring mandatory sexual harassment-prevention training for themselves and their employees. What really stood out was the training would only need to be completed every two years. This strikes me as a check-the-box approach. You know what I mean […]
Read MoreI took a walk recently through our Personal Lines Operations, Claims and Claims Legal teams at our East Regional Building. They’re working to improve processes, and using Lean techniques to identify and eliminate waste, improve speed for customers and reduce costs. This wasn’t just any walk. It was a Gemba walk – a specific term […]
Read MoreThanks to the generous investment of public entities, local companies and private citizens, we are launching an entrepreneurial hub called StartingBlock Madison that will make a long-lasting impact in Madison and Wisconsin. The list of those backing this project is long and widespread, from the city of Madison, UW-Madison, the state of Wisconsin and the […]
Read MoreHe’s a former Major League Baseball superstar, a philanthropist, and now media and business leader. Derek Jeter exemplifies the power of a dream champion – someone who does more than just lead by example. “The Captain” has – and continues to – inspire people to keep chasing their dreams. To have courage and heart. To […]
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