I was at a town hall meeting at one of my company’s processing centers recently. A manager gave me some feedback, and it reinforced something I’d been thinking about lately.

Basically, the feedback was: We can do a better job recognizing and thanking those around us who, day in and day out, get the “less visible” work done.

By less visible, I’m talking about product-line processors. I’m talking about the employees who keep the lights on and keep us safe in our buildings. Our cleaning folks. Our call center employees. Our administrative staff. Without these important people, we couldn’t do what we do.

We’re surrounded by unsung heroes, and we need to get better at recognizing their importance and contributions to our success. These people are the glue holding my company – and probably yours, too – together.

So, I plan on taking some time to thank those who are, in a way, our unsung heroes. Could you as well?