When I was in college – a few years ago – my main objective was to learn a discipline in four years. Back then, colleges and universities hoped that by teaching all this content, something else would rub off.As students, we were supposed to figure out how to think critically, adapt, question things, become curious. […]
Read MoreI’ve talked a lot about the transformation my company – American Family Insurance – has made. We’ve adapted to changing customer needs with a solid strategy, structure, and mission, vision and values. We’ve expanded our reach through acquisition and mergers. We’ve brought in new leaders and fresh voices. And, we’ve grown … in many ways. […]
Read MoreAs CEO of American Family Insurance, I want us to be a great insurer – the most trusted and valued customer-driven insurance company. But, as I’ve said before, we need to be more than that. We also need to be a great place for agents and for employees. We need a strong and vibrant brand. […]
Read MoreJohn Legend is talented – and busy. The Academy, Grammy and Tony Award winner has a baby on the way. He’s been on a multi-city tour of Asia. And, he’ll star in a live television adaptation of “Jesus Christ Superstar” this Sunday on NBC. As an American Family Dream Champion, John helps our brand deliver […]
Read MoreI was struck recently after reading an article in my local newspaper. Lawmakers had passed a resolution requiring mandatory sexual harassment-prevention training for themselves and their employees. What really stood out was the training would only need to be completed every two years. This strikes me as a check-the-box approach. You know what I mean […]
Read MoreI’m an optimist. I talk, write and tweet a lot about the great things happening at our company. Letting gratitude, optimism and belief guide my way really and truly is my approach to life. But, as a leader, at times I also need to have crucial conversations about things that aren’t so great. I don’t […]
Read MoreI took a walk recently through our Personal Lines Operations, Claims and Claims Legal teams at our East Regional Building. They’re working to improve processes, and using Lean techniques to identify and eliminate waste, improve speed for customers and reduce costs. This wasn’t just any walk. It was a Gemba walk – a specific term […]
Read MoreI posed a question on Twitter recently, asking folks what their habits were for lifelong learning. I appreciated reading responses and revisiting this idea of making active learning something we constantly pursue. The article I shared with my tweet was from Jeff Goins, author of The Art of Work, and it included three habits of […]
Read MoreIt’s an understatement to say, we’re in a difficult period. There’s division, and a basic and fundamental conflict going on between freedom of speech and equality for everyone. We all honor first amendment rights, right? But where’s the line when those rights attack the fabric of how and why we became a nation in the […]
Read MoreAcross our country, people from all walks of life are speaking out about the terrible and racist demonstrations that took place in Charlottesville, Virginia last weekend – and the tragic violence that ensued. There are many emotions – anger, sadness, fear, futility and more. I’ve felt those emotions. The American Family Insurance community has. I’m […]
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